Refund & Cancellation Policy

Our Commitment

At TourMulki, we understand that plans can change. We strive to be fair and flexible while also managing our bookings responsibly. Please read our policy carefully before booking.

Room Bookings

• 7+ days before check-in: Full refund of advance paid (100%)
• 3–6 days before check-in: 50% refund of advance paid
• Less than 3 days before check-in: No refund
• No-show: No refund; room will be released after 12 noon
• Date changes (if requested 5+ days prior) are accommodated subject to availability at no extra charge

Activity Bookings (Surfing, Kayaking, Yoga)

• 48+ hours before session: Full refund
• 24–48 hours before: 50% refund
• Less than 24 hours / same day: No refund
• If we cancel due to unsafe weather or sea conditions, you receive a full refund or free rescheduling

Tour Bookings

• 5+ days before tour date: Full refund
• 2–4 days before: 50% refund
• Less than 48 hours: No refund
• Tours cancelled by TourMulki (vehicle breakdown, weather, etc.) will receive a full refund or free reschedule

Scooter Rentals

• Scooter rentals are non-refundable once the vehicle has been handed over
• If cancelled before pickup: full refund if notified 3+ hours in advance
• Any damage to the scooter during the rental period is the renter's responsibility

How to Request a Refund

To request a cancellation or refund, contact us on WhatsApp at +91 6391834651 or email tourmulki [at] gmail.com. Please mention your booking name and date. Refunds are processed within 5–7 business days to the original payment method.